Right of Withdrawal

You can cancel your order with our withdrawal form.

Here are legally required instruction about the conditions and consequences of the right of withdrawal can be seen.

In the case of returning the customer can attached to his order or use under www.zozan.com printable return label.

Consumers have a fourteen-day right of cancellation acc. § 355 para. 2 BGB. Consumer i.S.v. § 13 BGB are natural persons who conclude a legal transaction for purposes that can be attributed mostly neither commercial nor its independent vocational activity.
Entrepreneurs i.S.v. § 14 BGB are on the other hand natural or legal persons or partnerships with legal personality, the order for commercial, independent or freelance purposes.

Customers under these Conditions are both consumers and entrepreneurs.

The right of withdrawal shall be payable only to consumers.

Revocation

You have the right to withdraw within fourteen days this contract without giving a reason. The withdrawal period shall be fourteen days from the date on which you or a third party indicated by you, which is other than the carrier,

a) have taken possession of the goods or, in cases where you have ordered one or more goods under a single order and these will be delivered uniformly or be;
b) have taken the final goods in possession of or has, if you have ordered several products under a single ordering and these are supplied separately;
c) have taken the final installment or the final piece in possession of or has, if you have ordered a product which is delivered in multiple lots or pieces;
d) have taken the first goods in possession of or has, if supplied under ordering goods for regular delivery of goods during a specified period of time.

To exercise your right of withdrawal, you have to
(www.zozan.com,
Yekta IT UG (haftungsbeschränkt)
Hakenstrasse 11,
44139 Dortmund
Germany
E-Mail: service@zozan.com)

To exercise your right of withdrawal, you must inform us by means of a clear statement (eg a consigned by post mail, fax or email) about your decision to withdraw from this contract. You can sure use the attached model withdrawal form, but which is not compulsory. To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period.

Furthermore, there is the possibility that the customer can be notified via his account on the website www.zozan.com by electronic means its cancellation. If the customer use of it, so he receives immediately by email a confirmation of the receipt of such a withdrawal.

Effects of withdrawal
 
If you withdraw from this contract, we will reimburse all payments we receive from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment.
 
We may withhold repayment until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have the goods promptly and in any event not later than fourteen days from the date on us (Yekta IT UG (haftungsbeschränkt) Hakenstraße 11, 44139 Dortmund) return or pass. The deadline is met if you send the goods before the deadline of fortnight.

You bear the cost of returning the goods yourself.
Sie tragen die Kosten der Rücksendung der Waren selbst.You just have to pay for any diminished value of the goods, when this value is due to a loss necessary to ascertain the nature, characteristics and functioning of the goods handling.

Exclusion of right of withdrawal
 
Exclusion of right of withdrawal

The right of withdrawal, unless the parties have agreed otherwise, in accordance not with the following agreements. § 312g para 2 BGB.: 
1. Contracts for the delivery of goods which are not prefabricated and for their production of an individual choice or decision by the consumer shall prevail or which are clearly tailored to the personal needs of the consumer,,
2. Contracts for the supply of goods that can spoil quickly or whose expiration date has passed quickly, 
3. Contracts for the supply of sealed goods which are not suitable for reasons of health or hygiene to return if their seal was removed after delivery, 
4. Contracts for the supply of goods if they were mixed after delivery due to their nature inseparably with other goods, 
5. Contracts for the supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery and
6. Contracts for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

 

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